Refund policy

🔁 Return & Refund Policy

Thank you for purchasing from us.

Since all our products are digital eBooks, they are delivered instantly and cannot be returned once accessed. Please read our policy carefully before making a purchase.

❌ No Returns

Due to the nature of digital products, we do not accept returns or exchanges once the eBook has been delivered.

💰 Refund Eligibility

Refunds will only be provided under the following circumstances:

  • You were charged multiple times for the same order

  • You did not receive the download link even after:

    • Successful payment

    • Waiting for 24 hours

    • Contacting our support team

  • You received a corrupted or wrong file, and our team is unable to provide a working replacement

📩 Refund Request Process

To request a refund, please email us at:

Email: thedivinetales21@gmail.com
with the following details:

  • Order ID

  • Payment screenshot

  • Registered email ID

  • Reason for refund

Our team will review your request within 3–5 business days.

⏳ Refund Processing Time

If approved, the refund will be processed to your original payment method within:

5–7 business days

(Depending on your bank or payment provider.)

🚫 Non-Refundable Situations

Refunds will not be issued if:

  • You changed your mind after purchase

  • You purchased by mistake

  • You no longer want the product

  • You entered the wrong email address at checkout

  • You were unable to download due to device or internet issues

🔐 Policy Agreement

By purchasing from our website, you agree to this No Return & Limited Refund Policy for digital products.

📞 Contact Us

For any billing or delivery concerns:

Email: thedivinetales@gmail.com
Support Hours: Mon/Sat 24/7